Delivery

Our standard delivery terms are 3-5 days, however, many of our larger orders are shipped via courier which is usually 48 hours. Our charges include the insurance component that our carriers provide, which is based on weight of the item.

The standard charge within the U.K. is £8 per parcel up to 22kg weight. For dispatch to the Highlands, Islands and N. Ireland and other Worldwide destinations, please request a quotation.

In the event of damage to the dispatched item, we need to be informed within 18 hours of receipt of the parcel. See Contact us.

If you are delivering a telephone to Telephone Lines Ltd, please read the section “Getting the phone to us” on our “Repairs and Conversions" page which provides helpful hints on packing telephones so that they will arrive undamaged.